Terms & Conditions
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address email@example.com . We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify GRESHAM BLAKE immediately of any breach of security or unauthorised use of your account.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the GRESHAM BLAKE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to GRESHAM BLAKE, whose applications are acceptable to GRESHAM BLAKE and who have authorised GRESHAM BLAKE to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. GRESHAM BLAKE reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where GRESHAM BLAKE feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
GRESHAM BLAKE offers products for sale that are in stock and available for dispatch from our head office. If due to a technical or stock discrepancy you have purchased an item and it is found to be faulty or unavailable then we will offer you an alterative product or refund.
BESPOKE & MADE TO MEASURE ORDERS
Bespoke and made to measure orders are subject to deposits and balances being paid. Any bespoke or made to measure order that has not been collected from Gresham Blake Ltd within 12 calendar months will be disposed of without any reimbursement.
If for any reason a client is dissatisfied with their final bespoke or made to measure product/s the client must notify Gresham Blake Ltd within four weeks of collection of products.
Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and GRESHAM BLAKE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Payment can be made by Visa, MasterCard, American Express, Visa Debit, Visa Delta, and Electron, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by GRESHAM BLAKE. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to GRESHAM BLAKE, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using SAGEPAY, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered GRESHAM BLAKE user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions that you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, GRESHAM BLAKE uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
GRESHAM BLAKE Gift Cards are sold subject to the following terms and conditions:
- Gresham Blake gift cards are not credit cards, charge cards or cheque guarantee cards
- Gift cards can be purchased at www.greshamblake.com & Gresham Blake stores in the UK. Gift cards will be sold in GBP (£ sterling)
- The minimum value a gift card can be supplied with is £10.00
- You can find out your remaining gift card balance by calling our customer service team on +44 (0) 1273 609587
- Gift cards can be redeemed at Gresham Blake stores or online at www.greshamblake.com.
- Gift cards cannot be used to purchase made to measure promotions.
- Promotion codes cannot be applied to the purchase of Gift Cards
- Gift cards may not be used in concessions or stockists stores.
- Any refunds/exchanges of goods purchased with the gift card will be made in accordance with our returns policy. This does not effect your statutory rights.
- Gresham Blake is not responsible for lost or stolen gift cards. Please keep a note of the unique barcode number as a safety measure.
- No change will be given on purchaces, but any remaing balance may be applied to future purchases
- Gift cards expire 12 months after initial purchase. Balances will be forfeited once expired.
- If your purchase exceeds the value of the Gift Card, the remaining balance can be paid by cash, credit or debit card.
- Gift cards are non-transferable or negotiable and cannot be refunded or exchanged for cash.
- If you return products you have purchased using a gift card, the value will be credited in the form of a gift card and will be redeemed against subsequent purchases.
- Gresham Blake reserves the right to refuse gift cards which we believe have been tampered with, duplicated, or otherwise affected by fraud.
- Sales tax and shipping is applicable on any products purchased with a Gresham Blake Gift Card.
- Shipping is applicable on Gift Cards.
- Gresham Blake reserves the right to add to or amend these terms and conditions at any time.
INSURANCE AND DELIVERY
GRESHAM BLAKE insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by GRESHAM BLAKE, and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. GRESHAM BLAKE is not responsible for any delays caused by destination customs clearance processes.
RETURNS AND EXCHANGES
CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order. Notice of contract cancellation under the DSRs must be given in writing to:
PLEASE NOTE THAT IF YOU HAVE REQUESTED AN INSIDE LEG ALTERATION ON TROUSERS OR A SUIT THAT WE CANNOT EXCEPT EXCHANGES.
Notice of Contract Cancellation,
20 Bond Street
or by email to: firstname.lastname@example.org
For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to:
20 Bond Street
All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order, by email or post as described above, i.e. before requesting your RMA through your account at GRESHAM BLAKE.
Sale items are on an exchange only basis. All items must be returned within 7 days.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including GRESHAM BLAKE Software and all HTML and other code contained in this Site. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. GRESHAM BLAKE tries to ensure that the information on this site is accurate and complete. GRESHAM BLAKE does not promise that GRESHAM BLAKE's Content is accurate or error-free. GRESHAM BLAKE does not promise that the functional aspects of the Site or GRESHAM BLAKE's Content will be error free or that this Site, GRESHAM BLAKE Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
We may include hyperlinks on this Site to other websites or resources operated by parties other than GRESHAM BLAKE, including advertisers. GRESHAM BLAKE has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
You have certain rights under the law. In England these include:
1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
2. Certain remedies if a product is defective; and
3. A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
LIMITS ON OUR LIABILITY
Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above).
If GRESHAM BLAKE breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and GRESHAM BLAKE at the time of you placing your order, and GRESHAM BLAKE dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
At our request, you agree to compensate us fully, defend us, and hold us GRESHAM BLAKE harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and GRESHAM BLAKE as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of GRESHAM BLAKE, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.